Return & Refund Policy

✓ Return Eligibility

• You may request a return or exchange in the following circumstances:
• Wrong products delivered (items different from your order)
• Damaged products received (broken packaging, spoiled items)
• Missing items in your order
• Poor quality or freshness issues (must be reported within 2 hours)
• Manufacturing defects or foreign objects in products

⏰ Time Frame for Returns

• Same-day returns: Must be reported within 2 hours of delivery
  Damaged/incorrect items: Report within 2 hours of delivery
  Quality issues: Must contact us within 2 hours, with photo evidence
  Missing items: Report within 2 hours of delivery

🚫 Non-Returnable Items

The following items cannot be returned or exchanged:

• Products that have been partially or fully consumed
• Items returned after the specified time frame
• Products without original packaging (if applicable)
• Items damaged due to customer mishandling
• Personalized/custom orders (unless there is a quality issue)
• Items marked as Final Sale or Non-Returnable
• Temperature-sensitive products that were not properly stored after delivery

📋 How to Request a Return

Follow these simple steps to request a return or refund:

• Step 1: Contact our customer service immediately at +880 1730 702000
• Step 2: Provide your order number and describe the issue
• Step 3: Send clear photos of damaged/incorrect items (if applicable)
• Step 4: Our team will review your request within 1-2 hours
• Step 5: If approved, we will arrange replacement or process refund

💰 Refund Policy

Refunds are processed based on the payment method and circumstances:

• Cash on Delivery (COD): Refund will be processed to your bKash/Nagad/Rocket account within 5-7 business days
• bKash/Nagad/Rocket: Refund to the same number within 3-5 business days
• Credit/Debit Card: Refund to the same card within 7-10 business days (depends on bank)
• Replacement: Free replacement will be delivered within 24-48 hours (depending on product availability)

🚚 Delivery Charges for Returns

• Valid returns (our fault): No additional delivery charges for replacement items
• Invalid returns (customer error): Customer bears return delivery cost
• Refund only cases: Original delivery charges are non-refundable

❌ Order Cancellations

• Before processing: Full refund if cancelled within 30 minutes of order placement
• After processing but before delivery: 10% cancellation fee applies
• After dispatch: Cannot be cancelled (follow return process instead)
• Custom orders: Cannot be cancelled once production has started