Frequently Asked Questions

Browse our products, add items to your cart, and proceed to checkout. You will need to create an account or log in to complete your purchase. Follow the step-by-step instructions to enter your delivery address and payment information.

We accept cash on delivery (COD), bKash, Nagad, Rocket, and all major credit/debit cards. For online payments, you will be redirected to a secure payment gateway.

Absolutely! We use industry-standard SSL encryption and secure payment gateways to ensure your payment information is protected. We never store your complete credit card details on our servers.

We currently deliver across Dhaka city. We are working hard to expand our delivery network to other cities. Enter your address during checkout to check if delivery is available in your area.

For orders within Dhaka: Same-day delivery for orders placed before 2 PM, next-day delivery for orders placed after 2 PM. Delivery time is typically 3-6 hours depending on your location.

Delivery charge starts from ৳50 within Dhaka city, depending on your location. Free delivery is available for orders above ৳500.

All our products are freshly made daily. We take pride in using premium ingredients and traditional recipes to ensure the highest quality. Sweets and bakery items are prepared in small batches throughout the day.

Yes! We specialize in custom cakes, sweet boxes, and bakery items for weddings, birthdays, corporate events, and festivals. Please contact us at least 48-72 hours in advance for custom orders. Call us at +880 1730 702000.

Most of our sweets are vegetarian (made without eggs). However, some cakes and bakery items contain eggs. Please check the product description or contact us if you have specific dietary requirements.

Due to the perishable nature of our products, we cannot accept returns. However, if you receive a damaged or incorrect order, please contact us within 2 hours of delivery. We will either replace the items or issue a refund. For detailed policy, please visit our Returns page.

If you are eligible for a refund, contact our customer service at +880 1730 702000 or email info@saffronsweets.com.bd. Refunds are processed within 5-7 business days to your original payment method.

Yes, creating an account allows you to track your orders, save addresses, view order history, and enjoy exclusive member discounts. It only takes a minute to register!

Our customer support team is available Mon-Sat, 9AM-9PM. Call us at +880 1730 702000, email info@saffronsweets.com.bd, or message us on Facebook/Instagram. We typically respond within 30 minutes during business hours.

Yes! Earn 1 point for every ৳10 spent. Collect 100 points and get ৳50 off your next order. Premium members get exclusive discounts, early access to new products, and special birthday treats!