Privacy Policy

ℹ️ Introduction

Saffron Sweets and Bakery (we, our, or us) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website saffronsweets.com.bd and use our services. By using our website and services, you agree to the collection and use of information in accordance with this policy. If you disagree with any part of this policy, please do not use our website or services.

Information We Collect

We collect several types of information to provide and improve our services:

👤 Personal Information

• Name, email address, phone number
• Delivery address and billing information
• Account credentials (username, encrypted password)
• Profile information (date of birth, gender - optional)
• Payment information (processed securely through payment gateways)

🛒 Order Information

• Products viewed, added to cart, or purchased
• Order history and transaction details
• Wishlist items
• Delivery preferences and instructions

💻 Technical Information

• IP address, browser type, and device information
• Operating system and browsing behavior
• Cookies and similar tracking technologies
• Pages visited and time spent on website

⚙️ How We Use Your Information

We use the collected information for various purposes:

• Order Processing: To process, fulfill, and deliver your orders
• Account Management: To create and manage your account
• Communication: To send order confirmations, updates, and notifications
• Customer Support: To respond to your inquiries and provide assistance
• Payment Processing: To process transactions securely
• Personalization: To recommend products and improve your shopping experience
• Marketing: To send promotional offers (with your consent)
• Analytics: To analyze website usage and improve our services
• Fraud Prevention: To detect and prevent fraudulent activities
• Legal Compliance: To comply with legal obligations

🔗 Data Sharing and Disclosure

We respect your privacy and do not sell your personal data. We may share your information only in the following circumstances:

🍪 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your login credentials and preferences
• Keep items in your shopping cart
• Analyze website traffic and user behavior
• Personalize content and advertisements
• Improve website functionality and performance

Types of Cookies We Use

You can manage cookie preferences through your browser settings. However, disabling cookies may affect website functionality.

🔒 Data Security

We implement industry-standard security measures to protect your information:

• SSL Encryption: All data transmission is encrypted using SSL/TLS
• Secure Payment: Payment processing through PCI DSS compliant gateways
• Password Hashing: Passwords are stored using bcrypt hashing
• Access Control: Limited access to personal data on a need-to-know basis
• Regular Audits: Periodic security assessments and updates
• Data Backup: Secure backup with disaster recovery plan

🛡️ Your Privacy Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Objection: Object to processing of your personal data
• Restriction: Request restriction of data processing
• Data Portability: Receive your data in a structured format
• Withdraw Consent: Withdraw consent at any time (where processing is based on consent)

To exercise these rights, contact us at privacy@saffronsweets.com.bd. We will respond within 30 days.

📦 Data Retention

We retain your personal data for the following periods:

• Account Information: Until account deletion
• Order History: 5 years from purchase date (legal requirement)
• Payment Records: 5 years (tax and legal requirement)
• Communication Logs: 2 years
• Analytics Data: Aggregated and anonymized after 26 months

After the retention period, data is securely deleted or anonymized unless required for legal proceedings.

👶 Children Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately.

If we become aware that we have collected personal data from a child under 13 without parental consent, we will take steps to remove that information.

🔗 Third-Party Websites

Our website may contain links to third-party websites (social media, payment gateways, delivery partners). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

📝 Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by:

• Posting the new policy on this page with an updated Last Modified date
• Sending an email notification for significant changes
• Displaying a prominent notice on our website

Your continued use of our services after the effective date constitutes acceptance of the updated policy.

📧 Contact Us

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us: Email | privacy@saffronsweets.com.bd Phone | +880 1730 702000 Address | Dhaka, Bangladesh We will respond to your privacy-related inquiries within 30 days.